Last updated: 16 October 2026
We want you to be happy with what you order from Amina Boutique. This policy explains our 30-day returns offer and your legal rights. Nothing in it reduces your statutory rights as a consumer in the United Kingdom.
1. Our 30-day returns offer
If you change your mind about an item, you can ask to return it within 30 days of the day it was delivered. This is a voluntary offer that goes further than the law requires. It sits alongside, and does not replace, your statutory cancellation rights (section 2) and your rights if an item is faulty, damaged, incorrect or misdescribed (section 4).
We do not charge a restocking fee, and there is no blanket exclusion for items bought at a reduced price.
Condition of change-of-mind returns
For change-of-mind returns, please send items back in the condition you received them: unworn apart from trying on, unwashed and free from marks, make-up, perfume, smoke or pet hair. Please include any tags, belts, accessories and packaging where you reasonably can.
You may handle and try items on as you would in a shop. If an item has been handled or used beyond what is needed to check its nature, characteristics and fit, we may reduce the refund to reflect the loss in value. We will tell you if this applies, and why, before we make any deduction.
2. Your statutory right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel an online order for goods for any reason within 14 days of the day after you receive the goods. To cancel, tell us clearly by emailing info@aminaboutique.shop. You do not need to give a reason. You must then send the goods back, or hand them over to us or someone we authorise, within 14 days of telling us you are cancelling.
Our 30-day offer gives you longer than this, so in practice you can use either route. Under both, you pay the cost of returning goods you no longer want, and we refund the price of the goods and the standard delivery charge you paid (standard UK delivery is free).
3. How to start a return
- Email info@aminaboutique.shop within the relevant period with your order number, the item name, size and colour you want to return, and whether you would like a refund or an exchange. If the item is faulty, damaged or incorrect, please describe the problem and include photographs if you can.
- We will reply with return instructions, including confirmation of the correct return address for your order. Please wait for this confirmation before posting anything, so your parcel goes to the right place. Our Leeds address is for business contact and is not automatically a returns address.
- Pack the items securely and send them using a service that gives proof of postage. We recommend a tracked service. Keep your proof of postage until your refund has been processed.
Asking us first helps us process your return quickly. It is not a condition of your statutory rights: if you have told us you are cancelling or that an item is faulty, you will not lose those rights because you sent the goods before receiving our instructions.
4. Faulty, damaged, incorrect or misdescribed items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, arrives damaged, is not what you ordered or does not match its description:
- within 30 days of delivery, you are entitled to reject it and receive a full refund;
- after 30 days, or if you prefer, you can ask for a repair or replacement. If a repair or replacement is not possible, or does not fix the problem, you can ask for a price reduction or a refund. A deduction for use may apply to refunds made after the first six months.
We will cover the reasonable cost of returning faulty, damaged, incorrect or misdescribed items. Please contact us before sending the item so that we can arrange a returns method or reimburse your reasonable postage costs. Your rights in this section do not depend on the item having tags, original packaging or being unused, and they apply for longer than 30 days.
5. Who pays return postage
- Change of mind (under our 30-day offer or the 14-day statutory right to cancel): you pay the cost of sending the item back.
- Faulty, damaged, incorrect or misdescribed items: we cover reasonable return costs.
6. Refunds
Once we receive your return, or evidence that you have sent it back, we will check it and email you to confirm. We will refund you within 14 days of receiving the goods or the evidence of return, whichever is earlier. For a faulty item rejected within 30 days, we will refund you within 14 days of agreeing that you are entitled to a refund.
Refunds are made to the original payment method. We will not insist on store credit where you are entitled to a refund of your money. Your bank or card provider may take a few additional working days to show the refund in your account; this depends on your provider rather than on us.
7. Exchanges
If you would like a different size or colour, mention this when you contact us. If the item you want is available, we can arrange an exchange; otherwise, we will refund the returned item so that you can place a new order. For change-of-mind exchanges, you pay the postage to send the original item back. We cover delivery of the replacement item.
8. Changing or cancelling an order before dispatch
If you want to change or cancel an order, email us as soon as possible with your order number. If your order has not yet been dispatched, we will do our best to change or cancel it, and we will refund any payment for a cancelled order in full. If it has already been dispatched, you can still cancel or return it as described above once it arrives.
9. Exceptions
Our current range consists of clothing, and we do not apply any product-specific exceptions to our 30-day returns offer. If we add products in future that are subject to a lawful exception, such as sealed items unsuitable for return for health or hygiene reasons once unsealed, we will state this clearly on the product page before you buy.
10. Contact
Amina Boutique
173 Beeston Rd, Leeds LS11 7AN, United Kingdom
Email: info@aminaboutique.shop
Phone: +44 7466 381570
Monday to Saturday, 10:00 AM to 5:30 PM; closed Sunday (UK time).