Delivery
Where do you deliver?
We deliver to addresses in the United Kingdom only, including England, Scotland, Wales and Northern Ireland. We don't currently ship outside the UK.
Is UK delivery free?
Yes. Standard delivery is free on every UK order. Remote areas such as the Scottish Highlands, islands and Northern Ireland are included at the same free rate, although delivery there can take longer.
Is there a minimum spend?
No. Free standard delivery applies to every UK order, whatever its value.
How long do processing and delivery take?
We prepare and dispatch orders on working days (Monday to Friday, excluding UK bank holidays), and we email you when your order is dispatched. Delivery time depends on the delivery service and your location. Any estimate we give is a guide rather than a guaranteed date. Unless we agree otherwise with you, we will deliver within 30 days of accepting your order. Full details are in our Shipping Policy.
Will tracking be provided?
Where the delivery service used for your order provides tracking, we'll include the tracking details in your dispatch email.
Sizing
How do I choose a size?
Sizes are listed on each product page exactly as they are labelled for that style, and labelling varies between styles, for example XS to XL, X to 2X, or numbered sizes. Each product description also includes notes on fit and length where we have them. We don't publish measurements we haven't verified, so if you'd like help choosing, email info@aminaboutique.shop or call +44 7466 381570 before ordering.
Orders
Can I change or cancel an order?
Email us as soon as possible with your order number. If your order hasn't been dispatched yet, we'll do our best to change or cancel it, and a cancelled order is refunded in full. If it has already been dispatched, you can still cancel or return it once it arrives.
Which payment methods are accepted?
The payment methods available for your order are shown at checkout. All payments are taken in pounds sterling (GBP) through our secure Shopify checkout. See our Payment Policy for details.
Returns and refunds
How do I request a return?
Email info@aminaboutique.shop with your order number and the name, size and colour of each item you'd like to return, and tell us whether you'd prefer a refund or an exchange. We'll reply with return instructions, including confirmation of the correct return address. Please wait for this before posting anything.
How long do I have to return?
You can request a return within 30 days of the day your order was delivered. Separately, the law gives you 14 days after delivery to cancel an online order for any reason, and further rights if an item is faulty.
Who pays return postage?
If you've changed your mind, you pay the cost of sending the item back. If an item is faulty, damaged, incorrect or misdescribed, we cover reasonable return costs. We never charge a restocking fee.
What if an item is faulty, damaged or incorrect?
Please email us with your order number, a description of the problem and photographs if possible. You're entitled to a full refund if you reject a faulty item within 30 days of delivery, or to a repair or replacement. Your rights for faulty goods don't depend on tags or original packaging, and they last longer than 30 days.
When will a refund arrive?
We refund to your original payment method within 14 days of receiving your return or proof that you've sent it. Your bank or card provider may take a few extra working days to show it in your account.
Read the full Return and Refund Policy.
Contact
How can I contact Amina Boutique?
Email info@aminaboutique.shop, call +44 7466 381570, or use our contact form. Our opening hours are Monday to Saturday, 10:00 AM to 5:30 PM, and we're closed on Sunday (UK time). Our address is 173 Beeston Rd, Leeds LS11 7AN, United Kingdom.